WAVY HANDBAG - Return/Exchange Policy

The Wavy Handbag: 60-Day Replacement Policy

The Wavy is our first bag made in our own production, and we stand behind it. This section applies to the Wavy collection only. Our general policy below applies to all other products.

1. Time limits

  • Days 1–7 after delivery: refund or replacement for approved defects and wrong items.
  • Days 8–60 after delivery: replacement only. No refunds after day 7.
  • Replacement can be the same bag in another colour or any bag on our website, subject to availability. If the new bag costs more, you pay the difference. If it costs less, the difference is given as a store voucher.

2. Handmade finishing

Every Wavy bag is stitched by hand, so the stitching may be slightly uneven in places. Also, flap and bottom curves may not be perfectly curved. This is part of a handmade bag and is not a defect. Only major stitching faults qualify (see Section 3).

3. What counts as a defect (free replacement)

  • Stitching that is not done properly, where a seam is opening or the bag could come apart.
  • A hard stain that was present at delivery and cannot be removed by wiping.
  • A wrong colour or wrong item sent (different from what you ordered). Report this within 24 hours of delivery.
  • Severe damage that was present at delivery. Report this within 24 hours of delivery.

For approved defects, delivery is free both ways. We send the replacement and collect the original at the same time.

4. What does not count as a defect

  • Size, material or colour claims. These details are shared upfront in the bag description and size section, so they are not accepted as defects and are not eligible for a free replacement or refund. You can still exchange the bag as a change of mind (Section 5).
  • Minor uneven stitching and bag curves, as explained in Section 2.
  • Normal wear and tear, or damage from misuse, sharp objects, heat, chemicals, overloading, or stains that happened after delivery.
  • A colour that looks slightly different from photos because of screen or lighting differences.

5. Change of mind (no defect)

You can replace your bag with another colour or another bag within 60 days of delivery. A Rs. 300 delivery charge applies. The bag must be unused and clean, with all tags attached, in its original packaging. Change-of-mind requests are not eligible for a refund.

6. How to make a claim

Contact us on WhatsApp (+92 313 5504493) or by email (support@canvasbyusman.pk) with:

  • your order number,
  • clear photos and a short video showing the issue and the bag’s tags (if still attached).

7. Packing video

Every bag is video-recorded at the time of packing before it leaves our warehouse. We check every claim against this video, so only valid claims are approved.

8. Other conditions

  • One replacement per order under this policy.
  • The original bag must be returned complete (with its strap, if any) before or at the time the replacement is delivered.
  • Refunds are processed after the bag reaches our warehouse and passes inspection, to your bank, EasyPaisa or JazzCash account. Delivery charges paid at the time of delivery are not refunded.
  • We may decline any claim that doesn’t meet these conditions.

Thank you for choosing Canvas by Usman. πŸ’›